Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, shipping/billing address
• Order Information: Products ordered, payment details, transaction history
• Business Information: Company name, GST number, business address
• Artwork Files: Design files uploaded for printing
• Communication Data: Emails, chat messages, support requests

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, links clicked
• Location Data: General location (city, state) based on IP address

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (Razorpay, PayPal, etc.)
• Social media platforms when you interact with our pages
• Business partners and referral sources

2. How We Use Your Information

Purpose	Information Used	Legal Basis
Order Processing & Fulfillment	Contact details, payment info, artwork files	Contractual necessity
Customer Support	Contact info, order history, communications	Legitimate interest
Marketing & Promotions	Email address, order history	Consent or legitimate interest
Website Improvement	Usage data, device information	Legitimate interest
Legal Compliance	Transaction records, GST details	Legal obligation

3. Information Sharing

3.1 Service Providers

We may share your information with trusted third parties who assist us in:

• Payment processing (Razorpay, Stripe, etc.)
• Shipping and delivery (FedEx, DHL, etc.)
• Website hosting and analytics
• Email marketing services

These partners are contractually obligated to protect your data and use it only for the services they provide.

3.2 Legal Requirements

We may disclose your information if required by:

• Law enforcement or government authorities
• Court orders or legal processes
• To protect our rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption for data transmission
• Secure servers with firewalls
• Regular security audits
• Limited access to personal data
• Secure payment gateways (PCI DSS compliant)

4.2 Data Retention

We retain your personal information only as long as necessary for:

• Order Records: 7 years (for tax and legal compliance)
• Customer Accounts: As long as account is active
• Marketing Data: Until consent is withdrawn
• Artwork Files: 90 days after order completion (unless requested otherwise)

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the information in Section 9. We will respond within 30 days.

6. Cookies and Tracking

6.1 Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Site functionality, login sessions, shopping cart	Session
Analytics Cookies	Website traffic analysis, user behavior	Up to 2 years
Marketing Cookies	Ad targeting, remarketing	Up to 1 year
Preference Cookies	Language settings, display preferences	Up to 1 year

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

We use Google Analytics to analyze website traffic. You can opt-out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies before providing any personal information.

7.1 Social Media

When you interact with our social media pages (Facebook, Instagram, LinkedIn), your interactions are governed by the privacy policies of those platforms.

7.2 Payment Processors

All payments are processed by third-party payment gateways. We do not store your full credit card information. Payment data is handled according to the processor's privacy policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when changes were made. We will notify you of significant changes via email or website notice.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact:

10.1 Complaint Resolution

If you have concerns about how we handle your data, please contact us first. If you are not satisfied with our response, you may contact your local data protection authority.

10.2 Response Time

We strive to respond to all privacy-related inquiries within 7 business days.