Refund & Cancellation Policy

Last Updated: November 28, 2025

Important Notice

As a custom printing service provider, most of our products are made-to-order and personalized to your specifications. Therefore, we have a strict no-refund policy for completed orders unless there is a manufacturing defect or error on our part.

1. Refund Eligibility

1.1 Eligible for Refund/Replacement

We will provide refunds or replacements only in the following cases:

  • Manufacturing Defects: Products with visible defects in printing, material, or construction
  • Wrong Item Delivered: If you receive a different product than what was ordered
  • Significant Quality Issues: Products that do not meet our stated quality standards
  • Damage During Transit: Products damaged during shipping (must be reported within 24 hours of delivery)

1.2 Not Eligible for Refund

Refunds will NOT be provided for:

  • Customized/personalized orders (including names, logos, designs)
  • Change of mind or incorrect size selection
  • Color variations between screen display and actual print
  • Minor imperfections that do not affect functionality
  • Orders where artwork was approved by the customer
  • Delayed delivery due to circumstances beyond our control

2. Order Cancellation

2.1 Cancellation Before Production

Cancellations are accepted only if requested before production begins:

  • If cancelled within 24 hours of order placement: 90% refund
  • If cancelled after 24 hours but before production: 70% refund (30% retained as processing fee)
  • Once production has started: No cancellation allowed

2.2 How to Cancel

To cancel an order, you must:

  • Send an email to info@printsite.online with your order number
  • Cancellation requests via social media or text message are not valid

3. Refund Process

3.1 Reporting an Issue

If you believe your order qualifies for a refund/replacement:

  • Report within 24 hours of receiving the order
  • Provide clear photographs/videos showing the issue
  • Include your order number and contact details
  • Do not use or alter the product

3.2 Inspection and Approval

Once we receive your complaint:

  • We will review within 2-3 business days
  • May request additional information or the product return
  • Will notify you of our decision via email

3.3 Refund Methods and Timeline

  • Refunds are processed to the original payment method
  • Bank transfers: 5-7 business days
  • UPI/Online payments: 3-5 business days
  • Credit/Debit cards: 7-10 business days (depends on your bank)

4. Returns & Replacements

4.1 Return Process

If a return is approved:

  • We will provide a return authorization number
  • Products must be returned in original condition
  • Return shipping is at our expense for defective items
  • You are responsible for return shipping for change of mind (if applicable)

4.2 Replacement Timeline

If a replacement is approved:

  • We will produce a replacement immediately
  • Standard production times apply
  • We will cover shipping costs for the replacement

5. Special Cases - Custom Orders

For custom printing services, additional conditions apply:

  • Artwork Approval: Once artwork is approved, no changes or cancellations are allowed
  • Color Matching: We strive for accuracy but cannot guarantee exact color matches
  • Design Errors: We are not responsible for spelling errors or design flaws in customer-provided artwork
  • Samples: We recommend ordering samples before bulk orders

Pro Tip

To avoid issues with custom orders, always request a digital proof before production and consider ordering a single sample item before placing large quantity orders.

6. Shipping & Delivery Issues

6.1 Lost/Delayed Packages

In case of shipping issues:

  • Contact us immediately if package is significantly delayed
  • We will file a claim with the courier service
  • If package is confirmed lost, we will resend or refund
  • Delivery timelines are estimates, not guarantees

6.2 Incorrect Address

If you provide an incorrect shipping address:

  • Notify us immediately if you realize the error
  • If package is returned to us, you must pay reshipping costs
  • If package is delivered to wrong address, we cannot be held responsible

7. Frequently Asked Questions

Q: What if I don't like the color shade?

A: Color variations may occur due to monitor settings, fabric type, and printing process. We do not offer refunds for color preferences.

Q: Can I return a t-shirt if it doesn't fit?

A: No, we do not accept returns for sizing issues. Please refer to our size chart before ordering.

Q: How long does the refund take to appear in my account?

A: Refunds typically appear within 7-10 business days, depending on your bank/payment method.

Q: What if I receive a damaged product?

A: Contact us within 24 hours with photos of the damage and packaging. We will arrange a replacement.

8. Contact for Refund Issues

For any refund or cancellation related queries, please contact:

printsite Solution Refund Department
Email: refunds@printsite.online
Response Time: 24-48 business hours

Need Help?

If you have any questions about our refund policy that aren't answered here, please contact us before placing your order. We're happy to clarify our policies and help you make an informed decision.